name is Joanna Drakes and I am Mark Merifield’s replacement. I started on Monday
11th August 2008 and I am currently familiarising myself with the product, needs
of our customers and the repository market – I look forward to assisting you
Like Mark, I too come from a Customer Services
background, having worked in a Public Library for many years. I have assisted in
organising events and I worked on a number of teaching projects, one of which
involved training people how to use the electronic services offered by the
I have also spent a year working for a media company as a 2nd
Line User Support Analyst in their ICT department. This involved managing
computers and users’ accounts, dealing with hardware and software issues and
handling technical enquiries.
I will be calling all the administrators
in the next few weeks, but in the meantime please do not hesitate to contact me
if you have any questions about your repository. We are currently working on new
features for your repository, and I will update you on these shortly.